Effective Date: 1st March, 2019

Terms and conditions

Terms and Conditions of London Barbecue Centre Limited

Shopping With London Barbecue Centre

London Barbecue Centre Limited is registered in England and Wales with Company number 09304710. Our registered office address is: 113 Grove Lane, London SE5 8BG. Henceforth, any use of "we", "us" or "our" refers to London Barbecue Centre Limited.

You can order products with us by telephone (0207 193 4140), email (contact@londonbarbecueschool.co.uk) or online via this website.

How a Contract is Formed Between You and London Barbecue Centre Limited.

When you place an order for a Product by using the website you are agreeing to buy it for the price shown on the website, subject to these Terms.

Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

When you place your order online we will take payment. We will check Product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and will specify delivery details and confirm the price of the Products purchased.

If the Product is not available we will decline your order and send to you an email explaining this and any payment made for the Products will be refunded in full.

Price

The price for each Product is shown on the website and includes any relevant sales taxes (such as VAT) at the current rate.

We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in pricing of the Products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we dispatch the Product.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted on the website in UK pounds sterling. Outside of the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds shall only be made in GBP sterling and we cannot be held responsible for any loss due to exchange rate fluctuations.

Payment

You must provide full and accurate payment details (e.g. credit card, debit card) at the time of submitting your order.

We will take payment from your credit card, debit card, PayPal account or gift voucher as soon as you place your order.

We currently accept VISA, MasterCard, Visa Electron, and American Express.

To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.

Orders for certain high-value items can only be dispatched to the payment address registered to the card.

Due to the high incidence of internet fraud, some orders may be subject to manual fraud screening. You may be requested to provide proof of identity, proof of address and other documentation as required. Failure to produce this information may result in a delay to your order or in cancellation of your order.

Products

All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund or re-credit you with the amount of your up front payment.

The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer's or device's display accurately reflect the Products. Your Products may vary from those images.

Discounts and promotions

We periodically offer discounts on products and run promotions. These are operated at the discretion of the management of London Barbecue Centre and may be withdrawn at any time. Possessing a discount code does not automatically confer a right to a discount on a customer. Some discounts are offered only to customers who take classes at our sister company, London Barbecue School Limited - use of a discount may affect the customers' right to a refund in the event they cancel their class booking with London Barbecue School (please see London Barbecue School's payment, rearrangement and cancellation terms, above).

Your statutory rights to return or cancel your purchase

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods, provided the good is unused. We are not able to accept returns of used goods, unless they are faulty.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in unused condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

The cost we incur when shipping the good to you is non-refundable; this amount will be deducted from your eventual refund. We routinely subsidise shipping costs, so the cost of shipping we incur may be higher than that displayed at the shop checkout. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Banned delivery addresses

We do not deliver to PO Boxes or mail/parcel forwarding agencies. Normally we cancel orders with a shipping address at a PO Box or a mail/parcel forwarding agency. If you do use one of these addresses as a shipping address and we do not realise, it will affect your right to a replacement/refund in the event of a damaged/lost delivery as follows: we are unable to accept returns/provide replacement of damaged items (unless they are unpacked and checked immediately upon receipt from our carrier); and we can not provide refunds or replacements for any items that are lost after being passed on my our carrier.

Returns process

To make a return please email contact@londonbarbecueschool.co.uk with your order number, details of the item(s) you wish to return and your reason for the return. We will contact you about how to proceed.

Please note that returns are not able to be accepted in person at our registered office address.

Liabilities

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if they are an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
    fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

We will not be liable in any amount for failure to perform or delay in performance of any obligation under a contract if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, industrial action, fire, flood, war or act of God.

Please read the instructions, manuals and other user documentation that comes with your Products carefully. We are not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer's guidelines. We recommend that you use all Products safely and in accordance with the manufacturer's guidelines.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

General

These Terms may be changed from time to time. Any changes to our Terms will be notified on the website. You must check these Terms whenever you place an order with us.

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or our obligations under these Terms to another person if we agree in writing. However if you have purchased a Product as a gift, you may transfer the benefit of any warranties we give to you under this contract to the recipient of the gift without needing to ask our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we do not enforce any provision of this agreement such will not be considered a continuing waiver.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

In the event that any part of these Terms is held to be unenforceable, such part will at our option be construed as far as possible to reflect the parties" intentions and the remainder of the provisions will remain in full force and effect.

These Terms are governed by English law. This means a contract for the purchase of Products from London Barbecue Centre Limited and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Your data

When you make a purchase through this website (or by telephone or email) we collect and store information that is required to process your payment, to plan and deliver the producr, and to meet our legal requirements to regulatory bodies with oversight of our operations. We pass information to our credit/debit card company for the purposes of payment processing but we do not retain any of your card details.

If you opt-in to receiving marketing mailings we will store your details with on a list with a 3rd party email marketing company (Mailchimp). You can withdraw your consent to receiving marketing mailings at any time and your details will be removed from this list. We do not add your details to any marketing database unless you specifically opt-in, and we never share any personal data with 3rd parties, apart from the exceptions mentioned above.

We take care to store all customer data securely, on password protected terminal and servers, and with encryption where appropriate. We will notify you if we ever suffer a data theft or data security breach. You have the right to request a copy of the data we hold on you. You have the right to request erasure of data we hold on you, with which we will comply apart from where it would contravene our legal responsibilities.

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