London Barbecue Centre Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
London Barbecue Centre Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2019.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which websites place on your computer’s hard drive. The cookie helps analyse web traffic or to personalise your experience when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are required for certain parts of this website to function – such as contact forms, order forms and booking systems.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic, what devices users use to access our website, how they discovered the website; this allows us to improve our website and to tailor it to customer needs. We only use this information for anonymised statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you explicitly share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
When you make a purchase through this website (or by telephone or email) we collect and store information that is required to process your payment, to plan and deliver the service, and to meet our legal requirements to regulatory bodies with oversight of our operations. We pass information to our credit/debit card company for the purposes of payment processing but we do not retain any of your card details.
If you opt-in to receiving marketing mailings we will store your details with on a list with a 3rd party email marketing company (Mailchimp). You can withdraw your consent to receiving marketing mailings at any time and your details will be removed from this list. We do not add your details to any marketing database unless you specifically opt-in, and we never share any personal data with 3rd parties, apart from the exceptions mentioned above.
We take care to store all customer data securely, on password protected terminal and servers, and with encryption where appropriate. We will notify you if we ever suffer a data theft or data security breach. You have the right to request a copy of the data we hold on you. You have the right to request erasure of data we hold on you, with which we will comply apart from where it would contravene our legal responsibilities.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
The warehouse where our small items are sent from is closed until 30th July. Please note, any orders placed will not be dispatched until then. If an order is urgent please contact us to check delivery time before placing your order.
The warehouse where our stock of Kamado Joe Barbecues and bundles are stored is open as usual, with orders dispatched same-day or next working day.